Frequently Asked Questions (FAQ)
Q: How do I reset my password?
Click here for instructions.
Q: Do I have to register my card to use it?
A: No, you can use the card immediately at all participating locations.
Q: What are benefits to registering my card?
A: Many benefits including:
1) Twice a year (Dec and June), Buy discounted Celebration Cinema movie and concession tickets.
2) Receive emails as new merchants are added. Emails may include coupons.
3) Download our FREE mobile app.
4) Receive special promotions to renew KeyCards.
Q: Can I use my KeyCard in areas that are not in the Grand Rapids book or listed on my card?
A: Yes. Your card is valid at ALL KeyCard participating merchants in ALL cities that participate.
Q: Can I just show my phone to get deals?
A: Not at this time. You MUST show your card or coupons to save. We are working on converting our mobile app so you can redeem offers using your phone.
Q: Is there a minimum number of cards or books I must order to sell as a fund raiser?
A: Yes. You must order at least 25 if it's in an area that we already cover. For new cities, it will depend on how far away and time needed to sign up all new merchants.
Q: For fundraisers, is there money due up front?
A: No. You pay within 30 days of start of sale.
Q: What if I want to start fundraiser with more than 25 books and or cards?
A: You can. All cards and books are on consignment. Other than minimum necessary to do fundraiser, you can return any other unsold books/cards for credit.
Q: When can you begin a fundraiser?
A: Fall sales can begin Sept 1st and cards/books will be valid to use immediately until Dec 30th of following year. You can also do a spring fundraiser and sell at a discount because cards/books not valid for a full year anymore. Both sales times do well.